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Frequently Asked Questions

 
Alabastrite Bone China Patchwork
Jade Porcelain Stoneware Packing & Shipping
Cubic Zircon Return Policy
Hong Tze Frosted Acrylic Liberty Bronze Collection
Dolomite Gypsum Contact Information
Porcelain Privacy Policy Order By Mail

Prices are subject to change without notice. Availability of merchandise is subject to actual stock on Hand.

Alabastrite

Alabastrite is a product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.

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Bone China

White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or under glaze (matte). Lighter, stronger, more expensive than porcelain.

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Liberty Bronze Collection

The distinctive items from our Liberty Bronze Collection are fashioned from alabastrite and given an outer coating of color in order to simulate the deep, rich texture of pure bronze.

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Porcelain

Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

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Jade Porcelain

Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.

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Cubic Zircon

The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.

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Stoneware

White clay with fine ground stone.  Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

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Patchwork Items

Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.

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Return Policy
We  sell many products on this website at or below wholesale . Because of the fact that we are not a large company, but a small family-owned business, we cannot provide cash or credit card refunds, except in the unlikely event that the merchandise you received was broken or damaged in shipping. Unless your item arrives broken or a mistake was made in your order, no returns are permitted! ONLY AUTHORIZED RETURNS will be accepted after contacting us via email and getting authorization to return a defective item, and UNAUTHORIZED RETURNS will be returned to sender.
Please note that ALL SALES ARE FINAL before you push the button to place your order. Thank you. ! Your cooperation makes it possible for us to continue to provide  wholesale and discounted prices.

Please contact Customer Care via e-mail within 10 days of your invoice. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 10 days if you intend to return ANY item back to our store.
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Packing & Shipping

Shipping and Handling Chart.  

bulletThere is a $2.50 Handling Charge on all Orders
bulletContinental United States (48 states
$0.001 to $49.99 $6.50
$50.00 to $99.99 $10.45
$100.00 to $199.00 $15.95
$200 Over $25.95
bullet Outside Continental U.S. (Alaska, APO/FPO, Virgin Islands, Guam, Puerto Rico, Hawaii): All order are shipped Air Mail to a physical address (no post office boxes except APO/FPO). 
bullet Orders less than $25.00 cost $12.50, orders over $25.00 costs 55% of order. For orders outside the United State will be billed the extra charge.
bullet We do not ship to Canada.
bulletPlease allow 24-48 hours for your order to be processed.
bulletShipping is by UPS and usually takes about 10 days depending on where you are located in the USA

For rush order please e-mail us at sales@renfros.com to give you a quote on rush shipments. 

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Hong Tze

To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.

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Frosted Acrylic

Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.

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Gypsum

Gypsum is a white mineral which is usually used to make Plaster of Paris.

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Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

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Contact Information

Jim Renfro
Wholesale Distributor
4105 McGee Suite 5
Kansas City, Missouri 64111
sales@renfros.com
renfros@renfro.com

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Privacy Policy

Note: We respect your right to privacy and will not sell, rent or share your name, address or email address with anyone.
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Order By Mail

If you would like to order by mail: Please go this form and fill out your order. Order Form

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