How
do I pay for my order?
PayPal accounts MUST be verified PayPal
accounts or your order will not ship. Orders paid by check
will be delayed up to one week so we can verify the funds are
available in your checking account. Pending PayPal payments
may also be delayed until the payment clears. We
do not ship internationally. We collect
sales tax on all orders shipped within California.
Shipping
We ship to the continental 48 US states,
Alaska and Hawaii residents please email us for shipping
charges. We currently do
not ship internationally.
What
is your return policy?
Return Policy for
non-defective, non-broken items
Returns for non-defective, non-broken items
must be made within 30 days. There will be a 20% re-stocking
fee on all non-defective/non-broken items. Shipping will not
be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 15 days.
There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's
original inner packing and must be in resalable condition.
Merchandise, merchandise packaging, and inner packing must
bear no markings or be otherwise defaced or damaged. No credit
will be given for items that do not meet these requirements.
Please contact Customer
Service for return authorization before returning
merchandise.
If a customer refuses delivery of an item,
or the wrong address is given at the time the order is placed
and the order cannot delivered, the 20% restocking fee will
automatically apply and shipping charges will not be refunded.
Is
there a Product Guarantee?
Yes. We guarantee that all of our products
will be free from defect and will be as pictured and described
on our website. If you or your customer receives a product
that does not meet our guarantee, we will ship a free
replacement at no charge to you or credit your account.
Certain items may have an additional warranty from the
manufacturer. If this is the case, it will be stated in the
description.
Contact
Information
sales@renfros.com
renfros@renfro.com
What
are the products made of?
Alabastrite
Alabastrite is our product line name for
polyresin items. Alabastrite is a stone-based material which
can be intricately molded producing great detail, and will
allow paint to adhere. These items may be cleaned by dusting,
however, they should not be washed with water as they are
painted with water soluble paints. Items made from alabastrite
which are specifically for outdoor use (such as fountains,
etc) have a water resistant finish.
Bone China
White clay with bone ash added. Bone ash
content must be at least 25% by U. S. guidelines. Fired at
1800 degrees. The translucent material is finished with a
glaze or underglaze (matte). Lighter, stronger, more expensive
than porcelain.
Capiz Shell
Capiz is a large, thin traslucent shell
found in Philippine coastal waters.
Cubic Zircon
The most successful simulated diamond.
Properties such as refraction, hardness, and specific gravity
are remarkably similar to diamonds. Example: 27432. Cubic
zirconia are very hard to distinguish from diamonds; sometimes
a jewelers loop will be needed to see the difference.
Diamond
Extremely hard, highly refractive colorless
or white crystalline of carbon. Diamonds, like all gemstones,
are judged in terms of Carats, or weight (different from
Karats, as in gold purity).
Dolomite
A magnesia-rich, sedimentary rock resembling
limestone, dolomite is either gray, pink or white in color.
Frosted Acrylic
Acrylic items are given the French Lilac
process, (used on glass), to achieve the distinctive frosted
look. Example: 27205. The drama of frosted glass without the
weight.
Gemstones
Rubies, sapphires, emeralds and amethysts,
often treasured as birthstones, fall under the category of
gemstones. (Birthstones are listed in the back of your WOP
catalog.) Gemstones are priced and graded by Carat weight.
Gold
The ultimate precious metal. Virtually
indestructible, amazingly malleable, doesn't rust or tarnish.
Graded by purity; in the U.S. a scale of 24 is used, so 24
Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts
alloy (other metals), and so on. 10K is the legal minimum for
Karat-graded gold. The word "Plumb" indicates the
exact purity of the piece.
Gypsum
Gypsum is a white mineral which is usually
used to make Plaster of Paris.
Hong Tze
To closely emulate a special stone found in
China which is known for its deep red color, these items are
created using an alabastrite polyresin. Hong Tze pieces are
highly polished, further bringing out the intense, deep red
color.
Jade Porcelain
Jade porcelain is a type of porcelain made
with a finer clay. Usually no glaze or only a colorless glaze
will be applied at the final firing to show off the very
smooth surface and to preserve the translucency. Example:
27112. Jade Porcelain is used for night lights because of its
high degree of translucency when lit.
Patchwork Items
Unique fabric or paper prints are applied to
the surface of porcelain, dolomite or polyresin items. After
application, 12 layers of lacquer are added and the item is
hand polished to a high gloss between each layer.
Pearl
A smooth, lustrous, variously-colored
deposit formed around a grain of sand in the shell of a
certain mollusk. Pearls may be formed naturally or
"cultured" through an artificial implanting process.
Porcelain
Fine ground white clay, molded and fired in
an oven for eight hours at 1200 degrees. Finished with a
glazed, underglazed, or "bisque" finish. Glazing
produces a high gloss; underglaze produces a matte finish.
Bisque is a matte finish without glaze. After finishing, the
item is "cooked" for six hours at 800 degrees.
Sterling Silver
To qualify as "sterling" a given
piece must be composed of a least 92.5% pure silver.
Stoneware
White clay with fine ground stone. Working
with stoneware demands great expertise, and is in fact
becoming a lost art. Stoneware is safe to use in microwave and
conventional ovens.
Privacy Policy
Note: We respect your right to privacy and
will not sell, rent or share your name, address or email
address with anyone.
